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Shipping and Return Policy

Effective Date: 19 May 2019

Welcome to Rock Star Trading. We are committed to providing reliable delivery services and fair return procedures in accordance with South African consumer protection standards.

1. Shipping Policy

1.1 Order Processing

  • Orders are processed once payment has been successfully received and confirmed.

  • Processing times may vary depending on product availability and order size.

  • Customers will be notified if there are any delays with their orders.

1.2 Delivery Areas

  • We deliver throughout South Africa.

  • Delivery to remote or outlying areas may require additional time and charges.

1.3 Delivery Timeframes

Estimated delivery times:

  • Major cities: 2–5 business days

  • Regional areas: 5–10 business days

Delivery times are estimates and may vary due to courier delays, public holidays, weather conditions, or unforeseen circumstances.

1.4 Shipping Costs

  • Shipping fees are calculated based on the delivery location, package size, and weight.

  • Shipping costs will be displayed before checkout or provided in the quotation.

1.5 Delivery Responsibility

  • Customers must ensure that the delivery address and contact details provided are correct.

  • Rock Star Trading will not be responsible for failed deliveries resulting from incorrect information supplied by the customer.

1.6 Inspection Upon Delivery

Customers are encouraged to inspect all goods upon delivery. If goods are damaged, incorrect, or incomplete, customers must notify us within 48 hours of receiving the order.

2. Return Policy

2.1 Returns Eligibility

Returns may be accepted if:

  • The product is defective or damaged

  • The incorrect item was supplied

  • The product is unused and returned in its original packaging

  • The return request is made within 7 days of delivery

Certain products may not qualify for return due to hygiene, custom orders, special imports, or installation requirements.

2.2 Non-Returnable Items

The following items may not be returned:

  • Custom-made or special-order products

  • Used or damaged products caused by misuse

  • Products without original packaging or accessories

2.3 Return Process

To request a return, customers must contact Rock Star Trading with:

  • Proof of purchase

  • Order number

  • Description of the issue

  • Supporting photographs where applicable

Once approved, return instructions will be provided.

3. Refunds

  • Approved refunds will be processed using the original payment method where possible.

  • Refund processing may take 7–14 business days depending on the payment provider or bank.

  • Delivery fees may be non-refundable unless the return is due to our error.

4. Exchanges

Where possible, defective or incorrect products may be exchanged for the correct item subject to stock availability.

5. Consumer Rights

This policy complies with the Consumer Protection Act (CPA) of South Africa. Nothing in this policy limits your statutory rights under South African law.

6. Contact Information

For shipping or return inquiries, please contact:

Rock Star Trading
South Africa
 

We value our customers and are committed to resolving all delivery and return matters fairly and efficiently.

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